John Goyette

Directed all phases of supply chain management, from customer service and order placement to production and shipping. Formulated process efficiencies and cost-saving measures. Streamlined shipping processes and led negotiations to minimize shipping costs to yield a 10% shipping revenue increase. Revamped inventory control system to produce cost-saving inventory processes, improving lead time and reducing shelf-space requirements. Built redundancy into customer service operations to eliminate loss of product

Drove daily operations to facilitate expert management of 15 key financial-sector customers with a combined $12M in annual revenue. Led team of 7 associates and 1 supervisor and executed all new client and product implementations and internal operational changes affecting clients’ mail. Optimized customer relations, creating opportunities to upsell products and increase revenue. Negotiated contracts and any subsequent changes. Traveled to meet client executives and plan for upcoming quarters. Coordinated Sa

Spearheaded company-wide billing initiative to transition legacy customers onto new platform. Interfaced with implementation associates and programmers in Connecticut and Missouri, monitoring progress and reporting to executive leadership monthly. Performed budget analysis to prescribe right-sized solutions. Built project plans to incorporate all applications. Managed up to 20 indirect reports. Activated the new platform and integrated all legacy customers on time and within budget. Developed a patented sys

Performed analysis and prepared documentation of internal and external financial services projects. Conducted information-gathering activities by consulting with subject matter experts to assess project needs, anticipate challenges and develop course of action. Documented existing processes, outlined new parameters and integrated the two in a project plan. Reviewed Cobol computer code for multiple simultaneous multimillion-dollar projects. Incorporated multiple resources to manage projects, harnessing talen

Led daily operations of front desk activities in alignment with established procedures and customer relations standards. Resolved customer inquiries and complaints while maintaining daily reports, room bookings and employee scheduling. Reconciled guest accounts with balances in conjunction with audited all customer-billing transactions. Drove indirect sales initiatives to maximize conference availability through add-on options or room reservations.

Business organizational rules, laws and procedures.