Joseph Santos

• Communicate with patients via phone, video call, email, or messaging platforms in both Spanish and English. • Schedule and confirm appointments with doctors, specialists, and other providers. • Coordinate referrals and authorizations with insurance and provider offices. • Manage virtual visit logistics, ensuring both provider and patient readiness. • Assist healthcare providers in communicating effectively with Spanish-speaking individuals.

• Communicate with customers via phone, email, or chat—both in English and Spanish. • Respond to customer inquiries about billing, invoices, and payment terms. • Address and resolve disputes regarding payments or account balances. • Assist with credit applications and account setup.

• Answer questions regarding appointments, services, billing, and insurance coverage. • Coordinate care across departments or facilities, including specialty referrals and follow-ups. • Ensure appointment and registration data is accurate and up to date in the system. • Collect copays and process payments; reconcile daily financial transactions. • Maintain compliance with HIPAA and other privacy regulations

• Greet passengers and provide check-in, boarding, and gate assistance. • Assist travelers with special needs, including unaccompanied minors, elderly passengers, or those with disabilities. • Resolve passenger issues or complaints promptly and professionally. • Assist with final passenger counts and flight documentation. • Ensure compliance with airport, airline, and government travel regulations. • Monitor and guide passengers through security checks and boarding protocols.

• Respond to incoming inquiries via phone, email, chat, or social media. • Provide accurate product/service information to new and existing customers. • Resolve issues related to orders, billing, returns, or account access. • Ensure a high level of customer satisfaction through timely, empathetic responses. • Identify customer needs and recommend appropriate products or services. • Upsell or cross-sell relevant offerings based on customer profiles and interactions.

• Handle escalated or complex customer issues via phone, email, or chat. • Resolve disputes or complaints that require higher-level intervention. • Provide tailored solutions while maintaining a high level of professionalism and empathy. • Lead by example in professionalism, tone, and problem resolution. • Investigate and resolve billing discrepancies or errors. • Explain charges and provide billing breakdowns..

• Compare products against blueprints, technical drawings, or quality standards. • Use measurement tools (calipers, micrometers, gauges) to check dimensions. • Check packaging, labeling, and documentation accuracy. • Verify correct part numbers, quantities, and lot/batch information. • Complete inspection checklists, logs, or quality reports. • Record non-conformances and escalate issues to supervisors or quality engineers

Diploma Pathway to BSIT