Jossy Chinedu Ibe

Responsible for designing customized Service Assurance and Service Delivery processes for Service Management in support of new outsourcing customer who have contracted custom/complex managed network solutions with AT&T. Using Value Stream Mapping to deliver faster transition, Less transition effort and early revenue realization. Selected Milestones: Responsible for designing customized ITIL 4 processes to migrate AT&T’s contract and integrate it with standard AT&T work centre processes

Managing end to end implementation of new clients into AT&T Managed Routers Services (MRS). Selected Milestones:  Established and maintain initial contact with client once the service is being sold to the clients.  Managed implementation of WAN/LAN for clients (from ordering, implementing and billing).  Designed, and developed strategies for the implementation of a new services to our clients.  Provide mentoring and coaching to new Project Managers.

Managed a team of 6 project managers delivering end-to-end complex ServiceNow custom application development spanning 9 programs Selected Milestones:  Managed Development of ServiceNow applications from beginning to end.  Determine if an application is a good fit and recommends appropriate design alternatives to customer  Designed, and implement data model for all application before development  Write, test, and debug clients and server -side scripting

Directed end-to-end of delivery of multiple, large-scale IT infrastructure, migration, transition and transformation projects, including scoping project requirements, allocating resources, carrying out risk assessment, tracking costs/budgets, and monitoring progress to ensure completion of project—on time, within budget and to specifications. Interfaced with multi-faced teams of: Engineers, Developers, Project Managers, Analysts and business stakeholders throughout project lifecycle.

Headed overall planning, coordination and implementation of multiple Migration and Transition projects while collaborating with technical and non-technical teams. Managed definition of project missions, goals, deliverables and resource requirements. Resolved conflicts between projects and/or functional areas. Rendered weekly reports and timely project updates to Senior Managers.

Managed several IT Infrastructure and Migration projects, including analysing and consolidating new requirements, liaising with engineers and architects to design solutions, participating in testing and design phases, and working cross-functionally to solve problems and implement changes. Partnered with Upper management and business stakeholders to track progress and enforce quality control (when necessary

Led definition, consolidation and implementation of IT Service Management (ITSM) procedures and Measurements based on agreed and approved client requirements. Interacted regularly with existing or potential customers to determine their needs and develop plans. Evaluated all technical/functional process documentations and executed on-going service improvements across all operations. Coached junior team members on various processes and procedural systems.

Facilitated the design, development and execution of process improvement measures across all facets of business operations, concentrating on incident, problem and change management. Managed and maintained quality improvement documentation and reporting. Tracked all work schedules to ensure deliverables are completed within set timelines.

Managed ITSM project, implementation and support involving matrix cross-cultural and multivendor teams through the full project lifecycle. Led 6-9 member teams on a variety of efforts

Managed Server setup and maintenance; backup and disaster recovery; remote network access, desktop setup and maintenance, and network printing configuration..