Jossy Chinedu Ibe

Responsible for planning, designing, creating, operating, improve customized Service Assurance and Service Delivery processes of new outsourcing customer who have contracted custom/complex managed network solutions with AT&T. Worked as Lead Consultant in implementation various ServiceNow Modules, delivering smart, responsive IT services. Selected Milestones:

Managing end to end implementation of new clients into AT&T Managed Routers Services (MRS). Selected Milestones:  Established and maintain initial contact with client once the service is being sold to the clients.  Managed implementation of WAN/LAN for clients (from ordering, implementing and billing).  Designed, and developed strategies for the implementation of a new services to our clients.  Provide mentoring and coaching to new Project Managers.

Managed a team of 6 project managers delivering end-to-end complex ServiceNow custom application development spanning 9 programs Selected Milestones:  Managed Development of ServiceNow applications from beginning to end.  Determine if an application is a good fit and recommends appropriate design alternatives to customer  Designed, and implement data model for all application before development  Write, test, and debug clients and server -side scripting

Directed end-to-end of delivery of multiple, large-scale IT infrastructure, migration, transition and transformation projects, including scoping project requirements, allocating resources, carrying out risk assessment, tracking costs/budgets, and monitoring progress to ensure completion of project—on time, within budget and to specifications. Interfaced with multi-faced teams of: Engineers, Developers, Project Managers, Analysts and business stakeholders throughout project lifecycle.

Led definition, consolidation and implementation of IT Service Management (ITSM) procedures and Measurements based on agreed and approved client requirements. Interacted regularly with existing or potential customers to determine their needs and develop plans. Evaluated all technical/functional process documentations and executed on-going service improvements across all operations. Coached junior team members on various processes and procedural systems.

Managed ITSM project, implementation and support involving matrix cross-cultural and multivendor teams through the full project lifecycle. Led 6-9 member teams on a variety of efforts

Managed Server setup and maintenance; backup and disaster recovery; remote network access, desktop setup and maintenance, and network printing configuration