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Julia Orlova

Bis 2013, Luxury Travel Advisor, Individual Tourist Service (ITS) - tour operator

Fähigkeiten und Kenntnisse

Customer Support
Travel Management
English Language
Operational Management
B2B
MS Office
Proofreading
Leadership
Reliability
Efficiency
Speed
Multitasking
Friendliness
Organizational skills
Customer orientation
Positive attitude
Flexibility
Russian Language
Customer Relationship Management (CRM)
Customer Care
Luxury brand

Werdegang

Berufserfahrung von Julia Orlova

  • Bis heute 6 Jahre und 2 Monate, seit Mai 2019

    Administrative Assistant

    Melling, Voitishkin & Partners (ex. Baker McKenzie)

    Administrative support for a group of lawyers; written translation (English / Russian and vice versa); proofreading and corrections of legal and marketing texts; business trip arrangements; customer database management

  • 1 Jahr, Juni 2018 - Mai 2019

    Director of Customer Relations

    Konfidencia LLC — Aesthetics & Orthodontic Clinic

    Search, recruitment, training and operational management of administrative staff; preparation of Job descriptions, development and implementation of Staff Assessment System, Motivation program, Standard Operating Procedures; optimisation and comprehensive automation of work flow — improvement of Medical IS, change of IP-telephony provider, workplace organisation in accordance with actual requirements of labor protection; internal PR; external PR

  • 2 Jahre und 7 Monate, Jan. 2014 - Juli 2016

    Acting Reservations & Core Manager

    Four Seasons Hotels & Resorts

    Maintenance of smooth operation of Reservations & Core Department: hiring and planning the process of staff training, conducting regular assessments of the quality of services provided in order to improve the level of service; uploading the tariffs into the Property Management System; reports preparation (Pick-up report, Calls conversion report); development of a strategy to improve the results together with the revenue team; performing site inspections for travel agents; online and offline claims handling

  • 10 Monate, März 2013 - Dez. 2013

    Reservations Supervisor

    Four Seasons Hotels & Resorts

    Inductions, team trainings arrangements, monitoring the execution of the assigned tasks on a daily basis; Arrival report preparation; department scheduling and timesheets management; invoicing contractors and clients, payment control; Commission report preparation; visa support arrangements; all the necessary range of work with online travel agencies

  • 7 Jahre und 6 Monate, Okt. 2005 - März 2013

    Luxury Travel Advisor

    Individual Tourist Service (ITS) - tour operator

    «Turnkey» organisation of individual trips of any complexity around the world — business and leisure, B2B and B2C; participation in dedicated trade shows and workshops; FAM trips arrangements; creation, planning and implementation of advertising campaigns under the direction of the Sales Director

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Gut

  • Russisch

    Muttersprache

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