
Julia Orlova
Suchst Du eine andere Julia Orlova?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Julia Orlova
- Bis heute 6 Jahre und 2 Monate, seit Mai 2019
Administrative Assistant
Melling, Voitishkin & Partners (ex. Baker McKenzie)
Administrative support for a group of lawyers; written translation (English / Russian and vice versa); proofreading and corrections of legal and marketing texts; business trip arrangements; customer database management
- 1 Jahr, Juni 2018 - Mai 2019
Director of Customer Relations
Konfidencia LLC — Aesthetics & Orthodontic Clinic
Search, recruitment, training and operational management of administrative staff; preparation of Job descriptions, development and implementation of Staff Assessment System, Motivation program, Standard Operating Procedures; optimisation and comprehensive automation of work flow — improvement of Medical IS, change of IP-telephony provider, workplace organisation in accordance with actual requirements of labor protection; internal PR; external PR
- 2 Jahre und 7 Monate, Jan. 2014 - Juli 2016
Acting Reservations & Core Manager
Four Seasons Hotels & Resorts
Maintenance of smooth operation of Reservations & Core Department: hiring and planning the process of staff training, conducting regular assessments of the quality of services provided in order to improve the level of service; uploading the tariffs into the Property Management System; reports preparation (Pick-up report, Calls conversion report); development of a strategy to improve the results together with the revenue team; performing site inspections for travel agents; online and offline claims handling
- 10 Monate, März 2013 - Dez. 2013
Reservations Supervisor
Four Seasons Hotels & Resorts
Inductions, team trainings arrangements, monitoring the execution of the assigned tasks on a daily basis; Arrival report preparation; department scheduling and timesheets management; invoicing contractors and clients, payment control; Commission report preparation; visa support arrangements; all the necessary range of work with online travel agencies
- 7 Jahre und 6 Monate, Okt. 2005 - März 2013
Luxury Travel Advisor
Individual Tourist Service (ITS) - tour operator
«Turnkey» organisation of individual trips of any complexity around the world — business and leisure, B2B and B2C; participation in dedicated trade shows and workshops; FAM trips arrangements; creation, planning and implementation of advertising campaigns under the direction of the Sales Director
Sprachen
Englisch
Fließend
Deutsch
Gut
Russisch
Muttersprache
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