Julia Orlova

Administrative support for a group of lawyers; written translation (English / Russian and vice versa); proofreading and corrections of legal and marketing texts; business trip arrangements; customer database management

Search, recruitment, training and operational management of administrative staff; preparation of Job descriptions, development and implementation of Staff Assessment System, Motivation program, Standard Operating Procedures; optimisation and comprehensive automation of work flow — improvement of Medical IS, change of IP-telephony provider, workplace organisation in accordance with actual requirements of labor protection; internal PR; external PR

Maintenance of smooth operation of Reservations & Core Department: hiring and planning the process of staff training, conducting regular assessments of the quality of services provided in order to improve the level of service; uploading the tariffs into the Property Management System; reports preparation (Pick-up report, Calls conversion report); development of a strategy to improve the results together with the revenue team; performing site inspections for travel agents; online and offline claims handling

Inductions, team trainings arrangements, monitoring the execution of the assigned tasks on a daily basis; Arrival report preparation; department scheduling and timesheets management; invoicing contractors and clients, payment control; Commission report preparation; visa support arrangements; all the necessary range of work with online travel agencies

«Turnkey» organisation of individual trips of any complexity around the world — business and leisure, B2B and B2C; participation in dedicated trade shows and workshops; FAM trips arrangements; creation, planning and implementation of advertising campaigns under the direction of the Sales Director