Kafumba S. Dukuly

Main point of contact between embassy staff and IT for a 12-person embassy, responsible for user accounts, access rights, and day-to-day incident resolution. • Set up a Microsoft cloud environment with Active Directory, including user accounts, access rules, and centralized file storage. • Resolved 10-15 L1/L2 incidents per week across Windows, accounts, network connectivity, and peripherals, usually within 1-2 business days. • Translated staff requests into technical tasks and followed each one through to

Founded and ran an education consultancy managing 100+ applicant cases per year, including document review, deadline tracking, and accurate records. • Set up and maintained the company's IT: devices, records systems, and remote communication tools.

Handled technical support and quality assurance across three early-stage mobile platforms. • Logged, tracked, and reproduced bugs across all three platforms, and verified fixes with developers. • Converted user feedback into structured defect reports and followed each issue through resolution.

Advanced Computing, AI, Cybersecurity, Data Systems

Software Development, Network Security, Database Management

Hardware, networking, and server administration