Kai Nam Chau

• Utilized 6 sigma tools to convert members’ needs to measurable performance standard with executive officers • Utilized process mapping to create standardized documents and procedures of new member recruitment process and data record process • Constructing central database system integrating 5 departments

• Summarized data of work hours and wages of 30 employees into reports for manager’s review • Construct analysis reports of residents’ usage of 8 facilities to supervisor for work hours planning • Organized and categorized data of clubhouse’s past 5 years operation

• Supervised 10 trainees to define measurable goals • Tracked trainees progress of goals, and motivated them • Provided weekly feedback for trainees’ performances

• Set quarterly goals with 5 executive officers • Partnered with 9 non-profit organizations to hold volunteer events at least 4 times a month • Recruited 100+ active volunteers • Fundraised more than USD 3000 with non-profit organizations for international charities

• Speeded up fieldwork research of 32 participants by 1 hour by implementing new fieldwork layout and process • Ran Repeatability & Reproducibility tests to improve accuracy and consistency of various measurement process • Monitored data collection process to ensure process flow and responded to unexpected incidents

• Global Business Student Leader Scholarship • Sustainable Business Global Lab Participant • First Year Leadership Initiative Member