Ken Lawrence

Handled multifaceted clerical tasks including data entry, filing, records management and billing, securing bookings and front-desk reception. Maintained database and ensured premium quality to all customers, performed banking procedures and maintained Personnel Files regularly. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Superb customer service, cash management, diplomatic during times of conflict between staff members, shift key holder during daytime shifts, flexible working during day and night times covering long working hours and short notice changes to rota.

Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service store. Directed numerous employees and managed sales, inventory, merchandising and cost control. Maintained high standards in health and safety and complied with regulatory guidelines.

Working under time constraints and pressure during merchandising, housekeeping and customer service based roles. Resolving customer issues quickly and efficiently.

Temporary office placement during summer holidays between education. Working accurately yet with speed, working flexible hours with short notice call in, weekends and evenings.

Delivering bulk quantities of newspapers twice per week on time, covering other distributors annual leave at short notice. Excellent customer service and working relationship with customers and team members alike.

Commuting around the Birmingham area to work indoors in peoples homes, and outdoors regardless of weather conditions.

Completed whilst employed at The Works Retail. Modules included Customer Service, Cash Handling Procedures, Merchandising, Product Knowledge, Teamwork and Teambuilding, amongst others.

Website Design, Programming, Use of Databases, Present Graphical Images, Understanding of Computer Hardware, Researching using the Internet, Skills for Employment, Money Management.

A* Drama & Theatre Studies, A Mathematics, C English Language, C English Literature, CC Science (Double Award), C Art