Kurt Ostermann

Angestellt, Leiter Kundenservice, Zurich Gruppe Deutschland

Köln, Germany

Skills

Operations management
Organisationsentwicklung
Prozessmanagement
Change Management
Restrukturierung
Business Transformation
Leadership Management
Personalführung
Qualitätsmanagement
Internationales Programm Management
Projektmanagement
Private Krankenversicherung
Versicherung
Customer Journey Management
Kundenorientierung
Kundenservice Management
Health Claims
Kranken Leistung
Claims Management
Automatisierung
Prozessoptimierung
Prozess Controlling
Outsourcing
Sarbanes-Oxley (SOX)
Risikomanagement
Betriebsorganisation
Audit

Timeline

Professional experience for Kurt Ostermann

  • Current 4 years and 4 months, since Mar 2020

    Leiter Kundenservice

    Zurich Gruppe Deutschland
  • 2 years, Mar 2018 - Feb 2020

    Program Manager (Transformation P&C)

    AXA Konzern AG

  • 6 years and 1 month, Feb 2012 - Feb 2018

    Leiter Operations KV Leistung

    AXA Krankenversicherung

  • 3 years, Feb 2009 - Jan 2012

    SOX Group Leader

    AXA GIE, Paris

  • 2 years and 11 months, Mar 2006 - Jan 2009

    Prozess & Qualitätsmanagement, stv. Direktor

    AXA Konzern AG
  • 4 years and 2 months, Jan 2002 - Feb 2006

    Manager

    BearingPoint
  • 3 years and 9 months, Apr 1998 - Dec 2001

    Senior Consultant

    KPMG Consulting GmbH, Köln

  • 2 years and 3 months, Jan 1996 - Mar 1998

    Betriebsorganisator

    Berlin-Kölnische Versicherungen

Educational background for Kurt Ostermann

  • 6 years and 4 months, Apr 1989 - Jul 1995

    BWL

    Universität zu Köln

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Interests

Prozess & Qualitätsmanagement
Riskmanagement
SOX
Internal Financial Control
Operations Management
Claims Management
Private Krankenversicherung
Lean Management
Business Transformation
P&C

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