Lakshmi Padmanabhan

Service Delivery Manager for QA environments following ITIL standards in agile model. Revenue Generation by bringing in RFPs, proposing tool automation/ value adds. Statement of Work preparation, SLA and KPI report generation Provide high quality project delivery and service. Executive stakeholder relationship owner, maintaining effective relationships with internal / external customers and is accountable for the overall operation of the Service.

Accountable for Project Management activities, onshore/offshore co-ordination, requirement gathering, process implementation and functional support. Preparing Impact Assessment on new projects. Responsible for gathering business requirements and preparing FSDs, communicate with QA and BA. Traceability metrics mapping. Proactive identification and management of risks and issues, minimize the impact of work order risks and issues.

Subject Matter Expert for Counters - financial applications 'Demand Draft' and 'Inter Till Transfer' development for Lloyds Banking Group Liaison between development team and clients / business team, holding calls and demonstrating new implementations with clients Transition planning, preparation of technical demos, prepare functionality test scripts Perform research on implementing new banking application enhancements Produce problem records on incidents and major tickets

Developer in a major project of LBG 'Integration' (2010) which involves merging of major banks – HBOS (Halifax Bank and Bank of Scotland and LTSB (Lloyds Bank and Trustee Service Bank) Data Services and Application Services development and support Detail Design documentation and implementations of client service. Communicate process changes, enhancements, and modifications to the team Serve as a liaison between the programmers and internal business entities in designing and implementing functionalities