Laura Di Renzo

The Transformation Manager role requires working collaboratively directly with the VP Marketing EMEA as principal partner to design, execute, and lead multiple teams part of the Marketing EMEA structure through organizational change efforts of varying size and complexity. • Align priorities with VP Marketing and the leadership team; cascade down priorities and tasks to working teams and ensure full alignment

• Contribute to develop and form the EMEA Knee and PS Strategy and training for all EMEA employees • shaping product portfolio strategy and share product specific input with Segment Lead • day-to-day management and implementation of the EMEA Segment Strategy • responsible for Guide business in EME

• Manage and synchronize the customer service, the loaner service and the inventory management (16 People) • Permanently adjust and optimize service and cost in Logistic • define and implement strategies and concepts for the market in collaboration with the European strategies, Finance, Marketing and Produkt management • responsibility on Inventory, Obsolescence, and internal Projects

Leading and Supervising a team of seven customer service representatives training staff to deliver a high standard of customer service Responsible for customer satisfaction and resolving daily business issues reporting and analyses of logistic Key figures SAP Key Us

Handel und Dienstleistungsmanagement