Laura Faitrouni

- Leading the coordination team´s work, with precise attention to detail - carrying the responsibility for change request delivery. - Raising the billable work ratio by 30% in the first quarter of being appointed as Head of Service Management. - Successfully developing Business Strategy for a new offering, so achieving a new line of revenue for the company.

Act as the main interface between the local Solera organisations in Central Europe and Australia and in4mo internal teams in Finland for the agreed project deliveries; Maintain and adjust the customer delivery project plan as it is executed; Guide the local Solera organisation on in4mo business and product offering; Go to the root of customers expressed requirements so the product team can propose the most suitable approach to address the real needs of customers;

• Providing day to day leadership for a team of 16 Consultants located in EMEA, including hiring, performance appraisals, goal setting and compensation reviews as well as leadership and coaching as needed. • Providing consulting services to clients on end to end system design requirements needed to support trading partner EDI / Electronic Commerce setup requirements • Communicating on a day-to-day basis with client management and technical resources, internal project management and other team members.

• People´s Manager Tasks • Scrum Master/Process Coach for MS Implementation team. • Developing detailed project plans, scheduling work assignments, managing budget and monitoring progress. • Representing the project team in project reviews and presentations. • Managing multiple mid- and large-sized projects. • Identifying project requirements, strategies, and pricing supporting client commitments. • Identifying business and technical issues within the project, recommending appropriate solutions.

• People´s Manager Tasks. • Developing Sales campaigns for EU countries in close collaboration with Field Sales and Marketing. • Leading the Inside Sales Team, hiring new team members, weekly 1:1 meetings, motivating, following up on targets, KPI´s and tasks given. • Reporting to the higher management, producing Lead Gen reports. • New Field Sales/Inside Sales/Telemarketing Contractor on boarding/ training sessions on sales documentation, contract renewals, etc.

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