Laura Mauler

I am a highly skilled customer service expert, with years of experience in both the corporate world as well as library/educational settings. In 2017 I moved from the United States to Berlin, Germany, and since then have spent considerable time in learning German.

- Teach research strategies and information literacy skills - Manage all aspects of the book collection, including purchasing and cataloging - Assist students and faculty with research questions and book selections - Transition and transform the library space into a dual Learning Commons and STEM Makerspace

- Managed the tagging process for online content, including the creation of new tags and the merging of existing tags - Created training materials and provided training to colleagues - Processed payments for freelance review writers - Assisted in quality control procedures for submitted reviews - Provided editorial assistance, including web page creation - Provided outstanding customer service to external users

-Managed incoming phone, email, and web inquiries for potential speaking engagements -Researched external speakers for potential co-brokering opportunities -Packaged and processed all outgoing mail -Performed general administrative duties such as photocopying, faxing, and filing

-Managed the daily operation of a high-traffic lobby, including visitor and employee assistance -Provided phone support to internal and external callers -Created training materials and provided training to colleagues -Initiated, created, and maintained a large-scale lobby display of company memorabilia

-Performed all duties of the Circulation desk, including checking books in/out, collecting fines, and patron assistance -Scanned and posted materials on Electronic Reserve course pages -Evaluated Electronic Reserve requests for copyright compliance, and submitted claims to publishers -Provided patron assistance at the Reserves Room desk -Updated procedures and regulations in the Reserves Room manual -Processed materials through Interlibrary Loan