Ledia Zeltner

Kompetenzentwicklung

* Implementation of individual processes in the area of: Heritage, customer satisfaction, data analysis, dealer reporting, communication, administration and presentation * National and international communication and corresponding reporting. * Proactive communication with the Volvo Teamleader with regard to process enhancements and system technology to increase customer satisfaction * Processing of customer requests (telephone, email, post) * Agreement of test drives

To sell and promote company products and services in line with the guidelines and policies defined by the company, in order to achieve the sales targets determined by company . Achieve quantitative and qualitative targets as set by the company . Promoting & developing customer satisfaction practices . Took care of Vodafone branch, ensure its effective performance in compliance with the Company’s policies and procedures. . Improve customer experience, promote & develop customer satisfaction practices.

. Online Sales and marketing for the health care and cosmetic products. . Served as a Part Time student internship. . Medium of language: German.

Systems of politics, nationalism, historyof European Union, Integrity of european economics, International Relations, International economics.

Interpratation, translation, comparative translation, practic translation.