Leila Zaitseva
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Leila Zaitseva
- Current 5 years and 10 months, since Aug 2020
Sales Manager
Hotel Krasnoyarsk
Booking (individual and group requests); Hotel service advice; Commercial offers, contracts; Working with customer reviews - responses to reviews, analytics; Analysis of customer needs;
- 3 years and 5 months, Apr 2017 - Aug 2020
Head of reception and accommodation service
Hotel Sever
management of the reception and accommodation service; pricing and sales management, analysis of customer needs; checking the quality of guest service, monitoring compliance with service standards, maximizing profitability, meeting all customer needs; interaction with key clients, work with corporate groups, preparation of commercial offers, negotiating with potential clients for cooperation; market research, competitor market analysis, analytics;
- 1 year and 2 months, Feb 2016 - Mar 2017
Hotel front desk receptionist
Sever Hotel
Reception, registration, accommodation and discharge of visitors; Providing full information about the hotel services in person and by phone; Control over compliance with the rules of residence and operation of rooms; Coordination of the work of the hotel staff
Sprachen
Russian
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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