Liliane Duarte
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Liliane Duarte
- Current 9 years and 5 months, since Jan 2017
Strategy Execution Manager - Global Life & Health
Allianz
- 1 year, Jan 2016 - Dec 2016
Full-time MBA student at ESMT
ESMT European School of Management and Technology
Master in Business Administration - MBA
- 3 years and 10 months, Mar 2012 - Dec 2015
Regional Operations Manager
Grupo Santander
- Operations: Process quality, cost management, efficiency - Risk Management: Observance of safety rules and compliance, fraud investigation - Training: Sales ethics, quality, customer service, leadership - Talent Management: coaching and recruitment - Pre-audit - Customer excellence monitoring - Sales Performance and productivity management
- 2 years and 7 months, Sep 2009 - Mar 2012
Customer Service Supervisor
Grupo Santander
- Advised general managers and superintendents on customer service - Revised and edited the training video and developed the writing material of the customer service methodology and also created alternative learning tools - Coached managers on excellence in customer service by mapping different approaches to customer service related issues with a future oriented approach - Implemented practices to improve bank tellers’ productivity in order to reduce queue time
- 1 year, Oct 2008 - Sep 2009
Corporate Business Analyst
Grupo Santander
SWOT analysis for business sectors in Sao Paulo - companies with revenues up to U$ 10 M/year. Support Corporate Regional Director with their business plans - credit expansion/Business methodology
Ausbildung von Liliane Duarte
- 1 year, Jan 2016 - Dec 2016
Master in Business Administration
European School of Management and Technology
- 1 year and 5 months, Aug 2007 - Dec 2008
Marketing
Universidade Presbiteriana Mackenzie
- 5 years and 2 months, Jul 1997 - Aug 2002
Psychology
Universidade Federal de Santa Catarina
Sprachen
German
B1-B2 (Gute Kenntnisse)
English
C1 (Fließend)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
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