Luis Diaz

• Provide senior expert level operational support for Manufacturing Execution Systems to resolve critical business issues. • Serve as lead and first point of contact for all aspects of IT Manufacturing Support ensuring consistency with Corporate IT wide strategy. • Oversee the processes for deployment, maintenance, and daily support for the manufacturing shop floor, for all implemented hardware, software, and operating systems.

• Lead the establishment and start-up of IT infrastructure in Huntsville Alabama. • Coordinating all operational and application system projects with corporate IT to facilitate adherence to standards. • Worked with local infrastructure teams to ensure that 2nd and 3rd level support for users of professional computing products and services is optimized. • Supported the delivery of IT related service levels established with local management, divisional and corporate IT.

Lead the establishment and start-up of IT infrastructure. Coordinating IT vendors and suppliers. Ensuring assembly lines, production areas and end users are supported in timely manner avoiding unplanned downtime. IT Team lead and mentor for a group of 3 IT techs; main point of reference, liaison and head of IT operations between the US corporate and Monterrey manufacturing plant for all IT projects. Leading the day to day operations and IT support functions.

• IT Engineer responsible for supporting customers and end users either on site, remotely or by telephone. • Computers and devices (PC, Laptop and printers) repair and maintenance. • Provide support to customers and team members, pertaining to software functionality, incident resolution, and system configuration via email, telephone and on site. • Successfully worked in the implementation of IT infrastructure for data centers and IT solutions for several local and nation wide companies and customers.

• IT Team lead supervising day to day activities and support to diverse companies and customers performing technical support and helpdesk functions including customer support, end users support, IT projects for local and regional companies.