Lukács Péter Varga

Beratung von kleinen und mittleren Unternehmen, Stiftungen und kulturellen Einrichtungen zu den Vorteilen von Managed IT Services sowie zu den Risiken und Vorteilen von On-Premise- und Cloud-Lösungen unter Berücksichtigung ihrer individuellen Besonderheiten, mit besonderem Schwerpunkt auf dem IT-Service-Management. Entwicklung und Umsetzung von Verfahren für den Endbenutzer-Support (Contact Center) sowie für das Incident-, Change- und Release-Management

Senior Consultant responsible for ALM projects in Germany.

• Overseeing the day-to-day operations of a 24/7 infrastructure monitoring service provided by Unisys. • Responsible for the performance and ISO 9000/20000 compliance of Enterprise Systems Management operations in the EMEA region, reporting to global ECP and ESM directorate. • Participating in and overseeing the design and implementation of business-to-business topology elements (Terminal Servers, Remote Desktop Gateways, Citrix Access Gateways) from the initial architecture until and beyond delivery.

Leading a team responsible for the monitoring of network nodes and another one managing Microsoft Windows Servers (2003, 2008, 2008R2).

Founding member of the training team at MSC UGSH Budapest. Preparing and delivering training to new hires, staff members in need of deeper IT skills and customers starting to use Unisys-standard ticketing and Remote Assistance tools. Developing training materials for Peregrine Service Center V6 fat client/web interface, Remedy 5, Remedy 6, BMC Remedy ITSM7

Service Desk Technical Mentor (Team Lead) and Trainer of the internal IT Support Desk (UUS) and the desk responsible for Unilever Customer Support at Unisys for 2 years. (until the 1st of February as a contractor with Sykes Central Europe).

Operating Systems