Luong Nguyen
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Luong Nguyen
- Current 4 years and 8 months, since Oct 2021
Internal Strategic Consulting
SAP
Department: Transformation Office - Simplify Digital Customer Experience - Change Management
- 3 years and 9 months, 2018 - Sep 2021
Business Development
SAP
Department: Partner Licensing Services - Key contributor to E2E internal process setup, integration, migration, and automation - Digitalised UI processes & support assets on built e-commerce platforms - Supervised complex knowledge of in-house processes
Department: Global Finance and Controlling - Developed new reporting functions & enhanced dashboards visualisation - Analysed and assured data quality in reporting and analysis of business performance - Built a trust working relationships with business manager
- 11 months, Mar 2014 - Jan 2015
Customer Care Agent
Maersk Line
Department: Customer Care - Identified new demands, which boosted sales by 20% - Took initiatives and ownership to solving problems - Simplified customer facing processes in e-applications
Smooth operation by coordinating with internal stakeholders across all levels Progress in Microsoft skills by reporting and analyzing financial results Working experience in international environment
Ausbildung von Luong Nguyen
- 2 years and 6 months, Mar 2016 - Aug 2018
M.S. in International Business Administrative and Foreign Trade
Fachhochschule Worms
- 3 years and 11 months, Sep 2009 - Jul 2013
Bachelor in International Finance
Foreign Trade University (Vietnam)
Sprachen
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
Vietnamese
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