Madhuri Malager

Angestellt, Team Leader, JobRad GmbH
Freiburg, Germany

Fähigkeiten und Kenntnisse

ITIL V3 Service Operation
Process management
Agile Methods
Quality Management
Customer service
Support
English Language
Customer Relations
Incident Management
Customer satisfaction
Customer Relationship Management
Process Management
IT-Compliance
Enterprise architecture

Werdegang

Berufserfahrung von Madhuri Malager

  • Current 10 months, since Aug 2025

    Team Leader

    JobRad GmbH
  • Current 3 years, since Jun 2023

    IT process coordinator

    JobRad GmbH
  • Current 3 years and 7 months, since Nov 2022

    Customer Service Manager

    MARKANT Services International

  • 4 years, Nov 2018 - Oct 2022

    Team Lead, Technical Support

    Coupa Deutschland GmbH
  • 5 months, Mar 2018 - Jul 2018

    Engineering Intern

    Discovergy GmbH

    Quality assurance for the web applications used by external customers and in-house users. Process designing and management for the operations and software development teams.

  • 6 months, Sep 2017 - Feb 2018

    Master Thesis

    Discovergy GmbH

    MASTER THESIS - An empirical study to understand the awareness and absorption of the agile principles by operations team of an organization: A study at Discovergy GmbH.

  • 5 years and 1 month, Sep 2011 - Sep 2016

    IT Analyst

    Tata Consultancy Services Ltd

    ITIL certified support analyst handling Incident Management, Change Management and Problem Management. Designing application support framework and managing SLAs for Legal & General UK. Deployment and Implementation management of web applications for Insurance domain.

Ausbildung von Madhuri Malager

  • 1 year and 11 months, Sep 2016 - Jul 2018

    Software Engineering and Management

    Hochschule Heilbronn

    Agile, process management, project management and requirements engineering

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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