Marc Burkart

Direct supervision of 13 European boutiques, generating 31% of global retail sales. Full autonomy in hiring & developing teams of 45 people in France, Switzerland & Germany. Identification & development of new business opportunities leading to a two-digit increase in sales & margin. Elaboration of retail excellence standards & SLAs used throughout European retail network; resulted in average mystery shopping scores of > 90% & Customer Relationship Excellence Awards.

Creation of customized brand experiences/retail excellence models & development of performance-improving tools for luxury brands at global level. Design & delivery of training modules/global sales meeting contents to up to 130 participants, with multi-cultural retail backgrounds. Ambassador & Trainer for the Fondation de la Haute Horlogerie, Geneva. Post-training follow-up with country managers, retail directors & store managers to effectively manage and increase retail performance.

Management of day-to-day operations of the store with team of 8 sales professionals. Achieved continuous increase of store performance, i.e. > 10% year-on-year, through setting performance goals with the team, forming coaching partnerships & focusing on strategic client development. Qualitative/quantitative analysis of sales activity to successfully drive the business & deliver monthly report to General Management.

Assistance to international customers in selecting jewelry while demonstrating profound product knowledge & using strategic selling techniques. Exceeded individual sales goal by 28% in 2006 & ranked first in building customer loyalty.

MBA curriculum with concentration in Marketing & Management. GPA: 3.7 Exchange program with the Institute of Business Administration (IAE) in Lyon, France.

Concentration in International Management. Graduated first in class of over 140 students.