Marcin Burzec

Account management of existing Partners in Vienna: allotment negotiation, acquisition of new partners, quarterly performance meetings with the best producing Partners, introduction and sales of deals and new tools like BookingSuite Family products. Optimization of the Hotels profile on Booking.com.

Leading a team of 6 people. Facilitating interviews, trainings, setting personal KPI‟s and making sure they are achieved. Preparation and evaluation of reports and presentations regarding rate parity.

Informing hotels of any rate discrepancies found, follow up calls and suggesting possible solutions to those issues. At the request of management preparation of reports and presentations regarding rate parity. Involvement in the rate parity training of new staff members.

Efficient running of the Hotel F&B outlets including: the bar, restaurant and lounge. Carrying out Duty Management shifts as required. Managing a total of 25 staff, preparing rosters, TMS payroll, appraisals and staff recruitment. Completing monthly sales forecast, beverage ordering, cost control and stock take.

Efficient running of the C&E department, preparing rosters, payroll, sales forecasts, cost control and recruitment of staff. Meeting all guests expectations whilst providing a high level of service through recruiting the right staff and then training them to the hotel standard. Managing a team off five full timers and casual staff when necessary.