Marcin Dorobczynski

Bis 2023, Technical Support & Operations Specialist, Walmart
Berlin, Germany

Fähigkeiten und Kenntnisse

Customer service
IT Security
Inventory Management
Software Testing
Software Development
Team work
Technical Support
Troubleshooting
Quality Assurance
SQL
Java
C++
Technischer Support
Fehlerbehebung
Qualitätssicherung
Analytical thinking
Customer Communication
Conflict Resolution
Problemlösungskompetenz
Kundenkommunikation
Analytisches Denken

Werdegang

Berufserfahrung von Marcin Dorobczynski

  • Current 6 months, since Jan 2026

    Service Lead

    SkyTrop / Tropical Islands Resort

    Lead, train, and supervise high-volume shift operations and specialized staff within the resort attraction framework. Directly manage resource allocation, personnel scheduling, and daily technical operations to ensure maximum safety, strict protocol compliance, and absolute zero-defect execution. Serve as the primary escalation point for real-time conflict resolution, vendor communications, and cross-functional team coordination, maintaining peak performance in high-pressure operational environments.

  • 9 months, Sep 2023 - May 2024

    Operations & Technical Solutions Specialist

    Staples

    Managed high-volume production, precision digital workflows, and operational quality control to ensure strict adherence to zero-defect corporate standards. Executed rigorous technical diagnostics, routine hardware troubleshooting, and configuration maintenance on advanced network printing terminals and production equipment.

  • 8 months, Sep 2023 - Apr 2024

    Trusted Agent / Identity Enrollment Specialist

    IDEMIA

    Managed secure, high-integrity biometric and identity enrollment data workflows under strict compliance with federal TSA regulations. Operated, calibrated, and maintained specialized biometric capture hardware and data encryption software terminals. Audited application data structures to ensure absolute zero-defect accuracy, maintaining peak system security and data privacy protocols.

  • 4 years and 6 months, Sep 2018 - Feb 2023

    Technical Support & Operations Specialist

    Walmart

    Managed technical operations, hardware/software diagnostics, and data workflows within a large-scale enterprise environment. Maintained platform reliability and resolved complex system anomalies through structured query troubleshooting and logic design. Partnered with cross-functional infrastructure teams to isolate software bugs, execute configuration updates, and optimize high-throughput database systems.

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • Polish

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

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