Margarita Vasquez Benavides

Lead project management and software implementation processes. Generation of documentation related to the project and defined in the activity diagram of each of the stages. Establish and execute continuous improvement plans to established processes, methodologies and standards. Prepare periodic reports of the activities carried out. Support platform management. Follow-up to customer support cases. SLA compliance.

Coordinate attention and resolution of problems and requirements. Technical support attention. Resolve incidents. Response to support cases. Evaluate the software and/or hardware to be acquired by the company.

Prepare periodic reports of the activities carried out. Support platform management. Follow-up to customer support cases. Database maintenance SQL. Control the company's Software and Hardware inventory.

Plan, organize, direct and control, the operation of the Systems Area. Determine rules and procedures for the use of hardware and software. Propose, develop and implement new systems needed in the hospital. Research, negotiate and support purchases of technology products. Coordinate and supervise the development of manuals, instructions and forms for applications. Keep hospital information backup and security up to date. Prepare periodic reports of the activities carried out.

Assembly of computer equipment. Installations and structured cabling. Software installation. Network and connectivity configuration.