Mark James

Bis 2019, IT Service Delivery Manager, Willis Towers Watson
London, United Kingdom

Fähigkeiten und Kenntnisse

IT Service Management
ITIL
Stakeholder Management
Outsource
Service Management
Incident Management
Problem-Management
Vendor Management
Financial Services
Service Desk
Supplier Relationship Management
Operations
SLA
KPI
Service Catalogue
Sarbanes-Oxley (SOX)
Sarbanes-Oxley (SOX) 404
Change Management
Management Reporting
IT Capacity Planning
Configuration Management
System Monitoring
Root Cause Analysis
Offshore Services
Offshore outsourcing
24/7
End-to-End-Monitoring
Audit
Helpdesk
oversight
Single Point of Contact
service improvement
Team Management
C-Level stakeholder
Change advisory board
Budget Management
Continuous Process Improvement
Guidewire
Policy Centre
Claims Centre
Billing Centre

Werdegang

Berufserfahrung von Mark James

  • 10 months, Nov 2018 - Aug 2019

    IT Service Delivery Manager

    Willis Towers Watson

    Outsourced offshore vendor management - Accenture and Cap Gemini

  • 3 months, Aug 2018 - Oct 2018

    IT Service Delivery Manager

    Financial Conduct Authority

    Management of outsourced providers -ComputerCentre

  • 5 months, Mar 2018 - Jul 2018

    IT Service Manager

    Wiilis Towers Watson

    Management of offshore and onshore outsourced IT providers - Accenture and Cap Gemini

  • 11 months, Feb 2017 - Dec 2017

    Head of IT Service Operations

    Hastings Direct Insurance

    Management of outsourced provider and internal service management team

  • 8 months, May 2016 - Dec 2016

    Interim Head of IT Service Operations

    Hastings Direct Insurance

    Management of IT Services of internal and external outsourced providers

  • 7 months, Nov 2015 - May 2016

    IT Service Operations Manager

    MS Amlin

    Global IT service management - manage India outsourced provider called Tech Mahindra

  • 1 year and 3 months, Aug 2014 - Oct 2015

    IT Operations Service Delivery Manager

    Aspen Re

    Global IT Management

  • 2 years and 10 months, Oct 2011 - Jul 2014

    Infrastructure & Service Delivery manager

    AXA UK

    Outsourced service provider management - globally

  • 3 years, Jan 2009 - Dec 2011

    IT Manager

    Tenpin Bowling

    IT management of service desk and IT operations

  • 10 months, Jan 2011 - Oct 2011

    Strategic IT Manager

    My Time

    Management of outsourced IT service providers

  • 2007 - 2009

    Operations and Helpdesk manager

    Vue cinemas

    Management of IT operations and service desk function

  • 9 years, Jan 1999 - Dec 2007

    IT Operations Manager

    Crest Nicholson Plc

    Management of a service desk and IT Operations function

  • 4 years, Jan 1996 - Dec 1999

    IT Manager

    Ashley Palmer Insurance syndicate

    IT management of a Lloyd's of London insurance syndicate in the City

  • 4 years, Jan 1991 - Dec 1994

    Service Desk Analyst

    AstraZeneca UK

    Support desk 1st and 2nd line

  • 2 years, Jan 1990 - Dec 1991

    Helpdesk assistant

    BT

    1st line support

Sprachen

  • German

    A1-A2 (Grundkenntnisse)

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