Mark van Vroonhoven

All Hands Volunteers is a disaster relief NGO. In Nepal we were represented in the clusters of shelter, education, early recovery and WASH. I have built temporary learning centres and I was team leader in the "50 homes" project. In this project we constructed 50 earthquake resilient transitional homes, with a proper metal base structure, in the community of Halchowk in the Kathmandu valley for people who lost their homes in the earthquakes.

After returning from my world travels, I temporarily reinforced a sales team for local government clients at my former employer. For previous and more relevant experience, please see "Account Manager @ Scholten Awater".

For the biggest B2B IT reseller in The Netherlands, hardware and software, I started in new business development. Within my first year I became responsible for 100 (new) accounts. My tasks and responsibilities shifted from new business to (key) account management. For an account set of about 100 customers in the medium to large enterprise segment I was responsible for optimization of share of wallet, turnover and profitability. My account set represented a turnover of € 5mio per year.

This DHL site in Nijmegen focused on healthcare/pharmaceutical customers. In a team we were responsible for management and support for key accounts Siemens Healthcare and Bayer Healthcare. Main activities were guiding primary logistic processes, troubleshooting when problems occurred and reporting various data to management and customers.

For one of the two biggest publishers of camping guide books in The Netherlands, I performed market research which resulted in a customer loyalty plan and a product development plan. Based on this thesis I graduated for my Bachelor of Commerce degree.

Golden Moments is a reseller of “gift experiences”, varying from spa visits to flying in jet planes. I independently expanded business activities to the Belgian market, starting with registering at the chamber of commerce, obtaining a VAT number, creating a Belgian website and contact details, etc. After finding enough suitable suppliers, the Belgian website was launched 1 December 2006. Golden Moments is still successfully active in Belgium, as well as in various other European countries and the USA.