Matthias Frey

Angestellt, Senior Managing Consultant Global Centre of Competence, IBM Global Business Services, Switzerland / Global
Zurich, Switzerland

Fähigkeiten und Kenntnisse

CRM
Customer relationship management
channel strategy
customer experience
marketing
management consulting
aviation
banking

Werdegang

Berufserfahrung von Matthias Frey

  • Current 14 years and 11 months, since Aug 2011

    Senior Managing Consultant Global Centre of Competence

    IBM Global Business Services, Switzerland / Global

    Strategic deal enablement and multichannel / customer loyalty strategy development at IBM's Global Centre of Competence for Travel & Transport industries.

  • 1 year and 8 months, Dec 2009 - Jul 2011

    Head of CRM Strategy Consulting IBM CH & AT

    IBM Global Business Services, Switzerland

  • 10 months, Feb 2009 - Nov 2009

    Managing Consultant CRM

    IBM Global Business Services, United Arab Emirates (Assignee Out)

  • 1 year and 10 months, Apr 2007 - Jan 2009

    Managing Consultant CRM

    IBM Global Business Services, Switzerland

    Head of Customer Experience Strategy Consulting

  • 2 years and 3 months, Jan 2005 - Mar 2007

    Senior Consultant CRM

    IBM Business Consulting Services, UK / London

  • 1 year, Jan 2004 - Dec 2004

    Freelance Consultant

    Freelance Brand & Start Up Consulting

  • 1 year and 3 months, Oct 2002 - Dec 2003

    CRM Consultant

    IBM Germany, Business Consulting Services

  • 3 years and 10 months, Dec 1998 - Sep 2002

    Consultant

    PricewaterhouseCoopers Consulting

  • 1 year and 11 months, Jan 1997 - Nov 1998

    Software Developer

    Freelance Software Developer

Ausbildung von Matthias Frey

  • 3 years and 6 months, Oct 2007 - Mar 2011

    General Management

    Warwick Business School

    Specialised subjects: 1) Strategic marketing; 2) Sustainable competitive advantage; 3) Multichannel strategy in banking

  • 5 years and 8 months, Nov 1991 - Jun 1997

    Political Science (Minors: Economics, Organisational Psychology)

    Ludwig Maximilians Universität München

    Specialised subjects: a) Political philosophy of liberalism and contractualism; b) Macroeconomics; c) Leadership theories

Sprachen

  • English

    C1 (Fließend)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • French

    B1-B2 (Gute Kenntnisse)

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