Matthias Obert

Driving large‑scale digital transformation for global life sciences organizations while owning strategic client relationships and revenue growth. Lead global OCM for Target Operating Model and AI transformation programs spanning 20+ initiatives worldwide. Partner with senior executives to translate strategy into actionable change and adoption. Serve as Account Lead for key clients with ~€3M annual revenue; won and led first engagement for a new strategic client, enabling long‑term market expansion.

Scaled the German Technology Services practice, led digital transformation & organizational change for global healthcare & life sciences clients. Held end‑to‑end responsibility for practice leadership, business development, delivery, and P&L. Built and grew multidisciplinary consulting teams with a strong focus on talent development. Led large‑scale transformations, strengthening leadership, culture, and stakeholder engagement. Represented Arcondis in the German market incl. employer branding & recruiting.

Delivered global transformation initiatives with focus on user adoption, organizational readiness, and stakeholder alignment. Led global OCM for a ServiceNow implementation impacting 60,000+ users across 40 countries. Introduced persona‑based change strategies and user journeys to improve engagement & communication. Established executive/Heads‑of‑IT community. Supported Digital Lab/LIMS transformations, expanded into interim Account Mgmt and acted as Deputy Team Lead with delivery & people responsibilities.

Supported enterprise transformation initiatives with focus on digital workplace, user enablement, and operational excellence. Managed workstreams within large‑scale Windows 10 / Windows‑as‑a‑Service programs from both project management and OCM perspectives. Improved rollout readiness and end‑user adoption through structured communication, training, and stakeholder engagement. Contributed to operational excellence by implementing standardized sourcing, onboarding, and training processes.

Operated as an independent consultant under a self‑founded company, supporting organizations in customer experience improvement, business process optimization, and transformation execution. Identified customer pain points through user journey mapping and feedback analysis, translating insights into CX/UI and solution concepts. Bridged business and IT. Led change, communication, and training activities. Established legal and commercial setup and acquired & delivered client engagements.

Supported business and IT transformation initiatives as Project and Change Manager • Contributed to the implementation of a new billing solution by aligning business requirements with user needs and operational processes • Improved project coordination and ensured a smooth rollout through structured communication, training, and stakeholder alignment • Supported business process optimization initiatives with a strong focus on customer experience and usability

Built foundational consulting and project management expertise across digital transformation and business process optimization initiatives in the energy and utilities sector. Developed business case tools to support C‑level decisions for smart metering rollouts. Supported the setup of a new BPO unit including technology assessment, process definition, governance, and training. Contributed to SAP IS‑U billing and regulatory transformation projects and supported market positioning of a new software product.

Supported consulting and research initiatives focused on smart metering and energy market innovation. • Contributed to a market and potential study for a smart metering business model, supporting strategic decision-making • Conducted market research and analyzed legal and regulatory frameworks within the energy sector • Performed competitor and customer analyses, including SWOT analysis, to evaluate market positioning and business viability

Netzökonomie, (De-)Regulierung, Marketing, Psychologie