Mehmet Cuneyitoglu

• Developed a new workflow tracking system to ensure the complete execution of all engineering steps from the proposal process to mass production. • Managed continuous improvement activities to streamline mass production and eliminate labor errors. • Established a test module workflow in coordination with the Gebze headquarters.

• Managed 15+ services & 100+ dealers, achieving Top 3 national rank (91/100) & 4.9/5 stakeholder satisfaction. • Led 10+ projects (earning "Kur V" award 2020) improving service design and customer experience. • Served as volunteer Internal Trainer (Adv. Excel), developing team knowledge sharing since March 2021. • Coordinated post-earthquake Hatay project with authorities & suppliers, installing 1,500 container homes/ACs in 2 months.

• Expanded the dealer network, signing contracts with 20 new dealers, resulting in a 10% sales increase. • Developed a comprehensive Aftersales Policy, enhancing company institutionalization. • Gathered customer feedback from the field and reported to R&D team to perfect the products. Helped to solve top frequency quality problems like brake cable and sideshifter failures.

• Increased warranty income from 500€ to 2,000€ with establishing a defective part warehouse in Heilbronn-Germany and implementation of a new backclaim information system. • Reduced warranty claims by 5% through improved stakeholder relations and technical information transmission. • Organized workshops with critical suppliers, resulting in a 50% decrease in valve claims and a 30% decrease in radiator claims.

• Contributed to the Fiat Linea ModelYear project in Italy, designed door plastic and kick plates with an international technical team • Led the Interior Trim Team for Life Cycle Management development activities; achieved €8/vehicle cost reduction savings with engineering modifications approved by reliability and performance tests in cooperation with laboratory and quality teams • Successfully resolved quality problems like A Pillar gap and kick plate bending • Received an outstanding success award in 2009

• Performed designer role in Whirlpool, Electrolux and US projects, designed door plastic, front panels and packaging system. • Conducted FMEA and CAE Analysis to generate and validate robust designs. Successfully committed modifications in serial production thanks to prototyping and pre-serial Quality approvals. • Resolved packaging problem; visited customer product warehouses in Paris and Milan; grasped the complaints, organized benchmarking workshops and finally designed new components.