Michele Saeli

Sales Operations Intern at Trivago, acting as an operational bridge between Sales Operations and Customer Success. Responsibilities include monitoring sales pipeline quality, managing dunning processes, contributing to cross-functional projects, and supporting both teams with daily operational tasks. Additionally entrusted with the onboarding and coaching of a newly formed Customer Success team, including designing their learning path and serving as their primary point of reference.

Managed relationships with independent hoteliers, ensuring effective onboarding and optimization of trivago products. Resolved operational and technical issues with Sales, Operations, Finance, and Tech teams, maintaining high service quality in a fast-paced environment. Supported Sales Operations with deal processes, acted as a bridge between Sales and Customer Success, and contributed to cross-functional projects including a new booking page launch and sales process standardization.

Oversaw electronic invoicing and self-checkout processes to improve the customer journey, while driving customer loyalty initiatives resulting in consistent 5-star feedback. Supported goods control and payment operations, resolving customer requests and complaints to maintain high after-sales service standards.