Michele Saeli

Managed relationships with independent hoteliers, ensuring effective onboarding and optimization of trivago products. Resolved operational and technical issues with Sales, Operations, Finance, and Tech teams, maintaining high service quality in a fast-paced environment. Supported Sales Operations with deal processes, acted as a bridge between Sales and Customer Success, and contributed to cross-functional projects including a new booking page launch and sales process standardization.

Oversaw electronic invoicing and self-checkout processes to improve the customer journey, while driving customer loyalty initiatives resulting in consistent 5-star feedback. Supported goods control and payment operations, resolving customer requests and complaints to maintain high after-sales service standards.

Supported accounting and administrative procedures, including electronic invoicing, account reconciliation, and regulatory compliance (F-Gas). Coordinated operational tasks related to self-checkout systems and contributed to customer loyalty programs through administrative support and reporting.