Milan Schwarzkopf

Managing a Project consisting of CRM, DMS, electronic filing service.

IP telephony migration (cloud solution, SaaS). Contract preparation, project management and administration. Benefits achieved: - much lower telephony and IVR operational cost - freeing ICT resources - better processing of clients’ records - easier work, increased effectivity of 3 call centers and back office.

Electronic banking; Vendor contract preparation, then Project management (several simultaneous developments). Migration of Branch support applications (Agile + waterfall).

Managed fully transparent European-level procurement process to select a vendor for Cross Border Intraday Trading Solution, in cooperation with 7 power exchanges, transmission system operators and European regulator. Value 16 M EUR, 17 countries, 40 top management roles. RFI, RFP preparation.

New product (Re-loan) development/implementation. Managing a strategic project, across all bank departments: Business, Processes, IT. Online-web client acquisition. Product in production in a short time, profitable.

Managing the Service Management Centre Project Management Office in Telefónica. Pan-European outsourcing delivery of telco services (fixed, mobile, W/LAN) to DHL. 28 EU countries implemented.

Managing the Service Management Centre Project Management Office in Telefónica. Pan-European outsourcing delivery of telco services (fixed, mobile, W/LAN) to DHL. 28 countries implemented.

Transformation, development and implementation projects. EU, Asia, US. Transformation: analysis of LINUX services transition from Germany to Prague. Development: Management of a complex global project monitoring each delivery’s piece, redesigning total logistics cycle for all DHL clients globally, across continents. Budget 1 M EUR, virtual multi-functional outsourced / off-shore team (Europe and India). Implementation: Customs Management application implemented to operations.

Taking over the project in crisis from a bankrupt vendor. Agile development. Building Telefónica-O2 one-stop shop multichannel online web portal (e-commerce), for mobile and online customers. Value > 2 M Eur, 160 000 end users, team of 20 internal, international and outsourced resources. Portal fully functional, stable and reliable. Response time reached the best (2x) of all mobile operators.

managing and motivating a culturally diverse team of 5 banks and 3 mobile operators’ managers as an external contractor, with very limited guidance. Specifying services having advantages for all stakeholders. Selecting methodological steps, organising and leading workshops and meetings, reporting to the MPA Board of Directors (top managers of banks and MNOs). Preparing a bid. Marketing research - merchants.