Mine Özkök

• Coordinated root cause analysis and CAPA for critical customer complaints, leading to improved product quality and customer satisfaction. • Analyzed quality data trends and reported actionable insights to senior management to drive continuous improvement. • Supported preparations for internal and customer audits ensuring compliance with ISO 9001 and industry regulations. • Managed data reporting and quality tracking in SAP and internal QMS platforms.

• Collaborated effectively with cross-functional teams to resolve quality issues independently and proactively. • Monitored global product safety regulations and integrated updates into the QS. • Oversaw social compliance system implementation and audit readiness. • Coordinated technical and social compliance audits & inspections. • Managed quality-related customer projects including safety testing, production quality, and audit compliance.

Maintained ISO 9000 documentation for marketing and sales processes. • Ensured compliance with food safety and product requirements in glassware. • Provided updates on Turkish and European environmental and quality regulations.

• Monitored and implemented environmental regulations in the recycling sector. • Led health and safety training and risk assessments. • Managed client communications and export documentation.