Mitchell Berrenstein

Enduser Support Specialist/VIP support/System Administrator

System Administrator Windows 2008 R2/2012 R2

• Head of IT operations. • Migrating a standalone Microsoft 2003 standard server to Microsoft Azure. • Migrating 3 Major applications (to newer versions): - IIS 6 to IIS 7 - SQL server 2005 to SQL server 2008 R2 - Microsoft Dynamics Nav 2009 • Administrating Windows Server 2008 R2 environment in Azure.

ESOC service migration assistant/ESOC local support coordinator

Engineer migration Project: The email environment of Heineken International, part of Heineken NV, is at the server level migrated from Lotus Domino 8.5 to Exchange 2010. System administrator: Administrating a Windows Server 2008 environment

Pimarox Managed Services is a specialist in managing IT environments, mainly for the small and medium business. Pimarox Managed Services manages include Windows environments of Youth Care Agency, AGEAS, Standard Fasel, Sokkia, Combination Youth, KHZ, KNBB and IPA which worked according to the ITIL standard.

The congregation of Purmerend has about 80,000 inhabitants and has over 800 employees. In the congregation of Purmerend a migration path to include Windows 2008, Windows 7 clients, Exchange 2010 and SCCM2007, I was part of the management team and support the migration team.

Pimarox Managed Services is a specialist in managing IT environments, mainly for the small and medium business. Pimarox Managed Services manages include Windows environments of Youth Care Agency, AGEAS, Standard Fasel, Sokkia, Combination Youth, KHZ, KNBB and IPA which worked according to the ITIL standard.

'S Heeren Loo in Holland is one of the largest providers of support to people with mild and severe disabilities. 'S Heerenloo has a network of several regions that employs about 16,000 users. The area consists of more than 200 physical servers and 80 virtual servers in six different domains.

Alliander consists of three different companies (Liander, Liandon and Liandyn), has 6,500 employees and is responsible for a large part of the energy in Holland. Alliander has offices across the country. Almost all IT infrastructure are in two data centers. In total Alliander has 200 to 425 physical and virtual server management.

The GMK department (Global Markets) OnSite Support provides support to approximately 250 workstations for the dealing room and the front / back office of Fortis. The work is very diverse (request for services/changes/ information), solve Windows and Office related incidents and resolving incidents of Fortis own specific applications (core business applications).

TNS NIPO is a market research organization that operates in the Netherlands with about 4,500 employees. The Technical Support Division provides support to people at home by phone or e-mail to participate in surveys. Support is also provided to the call center and internal staff.

At TelecityGroup the Support Engineer team is the link between the client and the team of System Engineers. The brief of the lines and the quick and clear settlement of incidents was very important.

The Support Engineer Department provides support to approximately 45,000 ING employees regarding use of the desktop, applications and password / login problems by telephone, E-mail and remote assistance.

As a trainee I was responsible for providing support to a total of 40 users (solving first - and second-line incidents), both by phone, E-mail and onsite. Also responsible for developing their infrastructure and creating a special music server for internal use in the Hotel Arena.

Computers and Technology

secondary education, Computers and Technology