Mladen Markovic

Angestellt, Global Customer Success Director, Microsoft Schweiz GmbH
Abschluss: Master of Advanced Studies (MAS), ETH Zürich
Baden, Switzerland

Fähigkeiten und Kenntnisse

Strong Communication
Positives Denken
Excellent Networker
New Business Development
Fast Learning
flexibility
ambitious
Account Management
Information technology
Line Management
Software Development
Management

Werdegang

Berufserfahrung von Mladen Markovic

  • Current 5 years and 5 months, since Jan 2021

    Global Customer Success Director

    Microsoft Schweiz GmbH
  • 3 years and 11 months, Feb 2017 - Dec 2020

    Global Program Manager

    ABB Group

  • 1 year and 10 months, Apr 2015 - Jan 2017

    Global Industry Segment Service Manager

    ABB Schweiz AG

    • Definition and Implementation of ABB Service Strategy • Business Units (Globally) certification for specific service products • Monitor customer satisfaction and Business Units performance • Market Segment specific sales campaigns • Mining Site Audits for definition of Scope of Services

  • 1 year, Jan 2016 - Dec 2016

    Service Business Process and Development Manager

    ABB Schweiz AG

    • Strategic Service Opportunities • Leading, Supervision and Control of implementation of the service tools • Marketing and Prod. Mgmt. support for contract KPIs • Service portfolio development • Development and optimization of global and local processes

  • 2 years and 4 months, Sep 2013 - Dec 2015

    Head of Service Operations & Project Mgmt.

    ABB Schweiz AG

    Line Manager for Department of 20 people • Resource Planning based on business requirement • Revenues and revenue forecasting, overdue management • SOX Administration • Manage Long and Short term Service Agreements

  • 2 years and 3 months, Jun 2011 - Aug 2013

    Service Sales and Account Manager

    ABB Schweiz AG

    • Service Sales responsible for ABB’s installed base at major mining and mineral processing plants in South America • Establishing contacts and building customer relationships to open new opportunities for market growth • Commercial negotiations with customers and ABB Business units, offers and contracts preparation • Service Account Management for Global Customers

  • 4 years and 6 months, Dec 2006 - May 2011

    Drives Applications Engineer

    ABB Schweiz AG

    • Design, Engineering, Technical Project Management and Commissioning of variable frequency drive systems

  • 5 months, Aug 2008 - Dec 2008

    Product Management - Job Rotation

    ABB Finland

    3 months job rotation in Helsinki, ABB Finland

Ausbildung von Mladen Markovic

  • 5 months, Aug 2020 - Dec 2020

    Information technology

    ETH Zürich

  • 10 months, Sep 2016 - Jun 2017

    Finanzwissenschaft

    Universität Zürich

  • 9 months, Sep 2015 - May 2016

    Finanzwissenschaft

    Universität Zürich

  • 1 year and 8 months, Sep 2009 - Apr 2011

    Management, Technology and Economics

    ETH Zürich

  • 8 years and 4 months, Oct 1997 - Jan 2006

    Faculty of Electrical Engineering

    University of Banja Luka

    Diploma Thesis in TU Ilmenau, Germany

Sprachen

  • German

    B1-B2 (Gute Kenntnisse)

  • English

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

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