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Ermal Xhelilaj

Angestellt, IT Specialist, National Air Cargo
Abschluss: Master Degree, University of Tirana
Frankfurt am Main, Germany

Fähigkeiten und Kenntnisse

Support
Customer service
Customer Support
Technical Support
Coordination
Customer Relations
Microsoft Active Directory
Microsoft Exchange Server
Windows 10
Microsoft Azure
IT systems
Philosophy
PC Support
Customer Experience Management
Customer Relationship Management
English Language
System Administration
Server Administration
MS Office
Application Support
IT Application Management
PC
Windows Server
Help desk
Information technology
Server
Windows
Account Management
Active Directory
LAN
Security Policy
DNS
DHCP
Microsoft Exchange
Project Management
Knowledge Base
Configuration Management
Computer Networks
Client System
Microsoft
Administration
Security Management
Information Security Management System
iOS
Hardware
Android
Desktop
IT Project Management
Mobile Device Management
Backup
End user
User Administration
Application
Troubleshooting
Infrastructure

Werdegang

Berufserfahrung von Ermal Xhelilaj

  • Current 2 years and 10 months, since Aug 2023

    IT Specialist

    National Air Cargo
  • 2 years and 8 months, Jan 2021 - Aug 2023

    Service Desk Coordinator

    Quipu GmbH
  • 1 year and 10 months, Apr 2019 - Jan 2021

    Service Desk Technician

    Quipu GmbH
  • 4 years and 11 months, Jun 2014 - Apr 2019

    IT Technician

    Omnix Albania

  • 8 years, Jun 2006 - May 2014

    Network and System Administrator

    Albanian Armed Forces

Ausbildung von Ermal Xhelilaj

  • 1 year and 10 months, Oct 2009 - Jul 2011

    Social Philosophy

    University of Tirana

  • 2 years and 10 months, Oct 2006 - Jul 2009

    Philosophy

    University of Tirana

  • 8 months, Oct 2005 - May 2006

    IT Network Administrator

    Harry T Fultz College

    Coordinate computer networking services, provide technical support; To develop computer network communication and strategy. To explore new technologies meet customer needs, analyze prices, develop projects for projects communicating, installing and coordinating the installation of equipment.

Sprachen

  • English

    C1 (Fließend)

  • Italian

    B1-B2 (Gute Kenntnisse)

  • German

    A1-A2 (Grundkenntnisse)

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