Mona Niklas

Angestellt, Scale Customer Success Leader, DeepL SE
Köln, Germany

Fähigkeiten und Kenntnisse

Customer success
Organisationstalent
Teamfähigkeit
Teamleitung
Kundenorientierung
Flexibilität
Projektmanagement
Auslandserfahrung
Internationales Management
Logistik
Fremdsprachen
Kundenbetreuung
Neugier
SaaS
E-Commerce
Management
Deutsch
Scrum
Führung
Prozessoptimierung
Customer-Relationship-Management

Werdegang

Berufserfahrung von Mona Niklas

  • Current 2 years and 6 months, since Dec 2023

    Scale Customer Success Leader

    DeepL SE
  • 6 years and 4 months, Aug 2017 - Nov 2023

    Teamleiter Customer Success Management DACH (B2B)

    Trusted Shops GmbH
  • 1 year and 7 months, Jan 2016 - Jul 2017

    Customer Success Manager DACH

    Trusted Shops GmbH
  • 1 year and 1 month, Jun 2013 - Jun 2014

    Career Service

    Career Service der Universität zu Köln

  • 2 years and 2 months, Jul 2010 - Aug 2012

    Customer Account Manager

    Prinovis UK Ltd.

    My role as Account Manager consisted of managing a portfolio of print accounts in the Publishing & Retail sector for the UK and also for the French and German market. We worked with our customers from initial planning right through to the delivery of the final product.

  • 1 year and 3 months, Apr 2009 - Jun 2010

    Logistics Coordinator

    Prinovis UK Ltd.

    My role as Logistics Coordinator consisted of managing incoming and outgoing goods. Additionally I was working on a business case for the implementation of a Warehouse Management System to improve both internal and external supply of goods.

  • 1 year and 5 months, Nov 2007 - Mar 2009

    Paper Purchasing & Planning

    Prinovis UK Ltd.

    My role as Paper Stores Coordinator consisted of implementing a WMS (Warehouse Management System) linked to SAP MM/WM - training of all staff accordingly and creating SOPs (Standard Operating Procedure) for all relevant processes. Also I had a purchasing role as in coordinating paper orders and schedule deliveries.

  • 2 years and 2 months, Sep 2005 - Oct 2007

    Ausbildung zur Industriekauffrau

    Prinovis Ltd. & Co. KG

Ausbildung von Mona Niklas

  • 5 months, Aug 2014 - Dec 2014

    Marketing & Strategy

    Instituto Tecnológico Autónomo de México

  • 3 years, Oct 2012 - Sep 2015

    Betriebswirtschaftslehre

    Universität zu Köln

    Supply Chain Management, International Management, Marketing

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    C1 (Fließend)

  • Spanish

    C1 (Fließend)

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