Mónica Almeida

Project coordination and management; Implementation and launch of information systems and business process reengineering, thus advance experience in: defining business requirements (conduct workshops with business teams); developing functional specification documentation (translation of business requirements into IT specifications, including user interfaces design); Facilitating meetings between all project intervenients (internal and external); Create test cases and test Scenarios;

Implementation of Management Information Systems in the Utilities Sector; Implementation of Document Management System and Intranets as well as Business Process Reengineering projects for the public administration.

Design of the research Project, starting from client proposal to initiating and implementing the research project; Conceptual Research and Diagnosis.

• Planning and organization of the daily work schedule of the tele-operators. • Leadership and motivation to set targets and provide instructions/guidelines to achieve those targets as well as incentives to operators to perform better. • Elaborate execution reports by controlling actual and budgeted performance; subsequently detection of deviations and provision of solutions.