Monthida Vongpanyaporn

Manage big call center team supporting Shell Fleet Card, parallel with Customer Operations team for Commercial Fuel business. Lead in operational KPI tracking, including Call Abandon rate, handling time and agent utilization rate both for both voice and non-voice calls, to deliver targeted customer satisfaction index. Initiate and support team for problem solving and continuous improvement projects to improve the internal processes. Empower team individuals to deliver operational excellence and customer

worked closely with regional and local sales in various Lines of Businesses (Global Commercial and Aviation Fuel) to deliver offer-to-cash process excellence to internal and external customers including obtain data accuracy in ERP (GSAP). Create good relationship and provide solutions to customers as well as assist sales team to align customer needs with the internal process. Initate or escalate any improvement opportunities to relevant parties when needed.

Managed and maintained Customer Master Data in SAP and collaborated with the team to deliver invoice accuracy and other KPIs. Work closely with Sales on Support sales contract management, bid and tender to complete the contract within the deadline. work as a gate keeper to offer compliance, and drive behavioural changes or escalate issues to the relevant parties, and participate in any local and global initiative improvement projects.

represented and worked with central reply and third party SAP team, as well as, internal users to deploy new SAP system for the organization. fully responsible on the company's supplier master data, including cleansing, verifying and uploading the new data without any flaws. Also user training on the new master data structure and maintenance. coordinated with various stakeholders and cross functional team to ensure 100% pass on testing , as well as prepare and manage the cutover of the supplier master data

head for flawless efficient and effective execution of the company purchasing process, as well as ensure compliance of the buying end to end process and advise internal users and suppliers to execute purchasing through the right channels.

Supervise and coach the team to develop the professional competence and improve purchasing processes of the company to achieve targeted delivery, cost and inventory. Pursue target cost saving as well as reduce supplier base and manage suppliers to effectively support internal users. learned and monitor commodity price for material purchases ( Aluminium, copper and brass). Execute the purchase process with the material and machinery suppliers from both domestic and foreign countries.