Muhammad Sultan

- Installed, racked, cabled & commissioned enterprise servers, storage & network equipment in high-availability data centers. - Performed rack-and-stack, structured cabling, fiber/copper patching, cable management, break/fix, remote hands support, and asset tracking. - Diagnosed hardware/network issues, managed incidents, changes, UPS/PDU/cooling monitoring, provisioning, decommissioning, and lifecycle management across colocation and hyper-scale environments.

- Supported 50+ notebooks, workstations, and peripheral devices, reducing average issue resolution time from 48 hours to 24 hours through efficient troubleshooting and ticket prioritization. - Administered Active Directory user accounts, group memberships, permissions, and access controls, ensuring secure and compliant identity management. - Collaborated with network teams to diagnose and resolve TCP/IP, DNS, DHCP, and connectivity issues, improving end-user productivity and reducing recurring incidents.

- Developed and maintained full-stack web applications using C# (ASP.NET MVC) for backend logic and HTML, CSS, JavaScript (jQuery, Bootstrap) for responsive front-end interfaces. - Designed and optimized Oracle databases using PL/SQL Developer, including writing 20+ complex stored procedures, triggers, views, and packages to enhance query performance, ensure data integrity, and streamline business logic. - Collaborated in Agile/Scrum teams, participating in sprint planning and retrospectives.

Seminar Topic: A Survey of Predictive Models for Live Parking Spaces Availability Project Topic: Automate your software release process Tech-stack: Java, Spring-boot, Jenkins, Git, Docker, Postgres Thesis Topic: Investigating Strategies and Approaches to Design Ever-Evolving REST APIs

Thesis Topic: Login into Facebook through facial recognition