Muhammad Umer
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Skills
Timeline
Professional experience for Muhammad Umer
- Current 4 years, since Jun 2022
IT Support Officer
Innovadel technologies
Provided Tier 1 IT support to non-technical internal users through desk-side support services. Configured hardware and granted system permissions to new employees. Monitored systems in operation and quickly troubleshot errors. Collaborated with supervisors to escalate and address inquiries or technical issues. Offered troubleshooting of connectivity issues across networks such as Wi-Fi and LAN.
- Current 5 years and 1 month, since May 2021
IT Officer
24SEVEN
Delivered Tier 1 onsite technical support for 30+ employees. Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. Assigned system permissions and set up computers to assist with onboarding new employees Determined hardware and network system issues using proactive troubleshooting techniques. Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Educational background for Muhammad Umer
- 2 years and 7 months, Mar 2013 - Sep 2015
Mathematics (Teaching Degree)
Bise Lahore
12 years of studied. Higher Secondary certificate
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