Mukesh Chandnani

• Maintained structured documentation and backlog records in Jira, converting day-to-day user feedback and partner pain points into clear, trackable tasks. • Acted as the point of contact between merchants, users, and our design, engineering, and support teams, coordinating fixes to our order processing system and following up until issues were resolved. • Ran functional checks on new API integrations before they went live for regional pharmacy chains, catching issues early and keeping onboarding smooth. •

- Supported end-to-end product lifecycle functions including requirement gathering, feature scoping, and agile planning. - Partnered closely with design, engineering, and operations resources to define deliverables and ensure seamless release management. - Translated business requirements into high-fidelity functional specifications and actionable product backlogs. - Monitored core product performance metrics to identify UX pain points and elevate customer satisfaction.

Pursuing MBA in General Management with focus on Strategy, Operations, and Business Growth. Exposure to European business environment and international markets. Strong focus on entrepreneurship and business development.