Murilo Masson
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Murilo Masson
Develop and deliver technical service training for support staff of EU and distribution partners Lead train-the-trainer plans. Develop professional training structures Ensure key performance metrics are met or exceeded
Implement and drive support plans in conjunction with country specialists to enhance efficiency, performance and customer satisfaction Collect and distribute product updates on a regular basis Support technical escalations and drive a resolution in cooperation with the country specialists and management. Deliver technical service training for support staff of the EU, EEMEA & APAC and distribution partners Lead train-the-trainer plans. Ensure key performance metrics are met or exceeded
- 2 years, Sep 2017 - Aug 2019
Application Specialist Connectivity
Vision Ophthalmology Group
- 1 year and 4 months, May 2016 - Aug 2017
Product Support Specialist
BrainLAB AG
- 9 years and 3 months, Feb 2007 - Apr 2016
Senior Application Specialist
BrainLAB Sales GmbH
1st and 2nd level support, responsible for the delivery of the education program for hardware and network products.
- 2 years, Feb 2005 - Jan 2007
Product Support Manager
BrainLAB AG
- 1 year and 1 month, Jan 2004 - Jan 2005
Senior Support Specialist
BrainLAB Ltda
- 2 years and 3 months, Oct 2001 - Dec 2003
Support Specialist
BrainLAB Ltda
- 3 years and 8 months, Feb 1998 - Sep 2001
Developer of Scientific research materials
Hospital das Clinicas da FMUSP
- 2 years and 10 months, Jan 1995 - Oct 1997
Trainer
BIT Company
Ausbildung von Murilo Masson
- 1 year and 7 months, Apr 2015 - Oct 2016
Healthcare
UNIGRAN
Public Healthcare investment comparison between Brazil and Germany.
- 1 year and 5 months, Apr 2013 - Aug 2014
Master Business Administration
UNIGRAN
People's management strategies for Different Generations
- 3 years, Jan 2001 - Dec 2003
Information Technology
Faculdade de Informática e Administração Paulista
Troubleshooting of HW and SW; Web services
Sprachen
English
C1 (Fließend)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
German
C1 (Fließend)
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