Nataliia Zavada

- Ensure the proper planning of IT projects in alignment with business needs and other IT projects - Collect and document business requirements in collaboration with business departments - Monitor project success - Take responsibility for go life and stabilisation of IT tools - Create and hold trainings for Agile methodologies within the project teams and in company overall - Tests coordination - Scrum team facilitation, ensure all principles of Scrum are fulfilled

Perform business analysis, develop documentation to support the approval, design, development and launch of the product. - Determine customers' needs and desires. Discuss scope product lines and review product specifications and requirements - End to end management of the product lifecycle from concept to phasing out of the products. - Manage and communication with cross-functional teams. - Development and execution of the product roadmap.

Ensure projects implementation within the limits of schedule, budget and resources - Create, execute and revise project plans - Identify resources required for successful project execution - Push and manage project member individual tasks, responsibilities - Manage day-to-day operational activities of a project and report project status to stakeholders

• Hiring process, train and provide the induction of new employees. • Administration of regional staff benefits. • Maintain transactions in SAP such as transfer and withdrawal of materials to/from POS/employee, writing materials off POS/employee, materials reservation. • Managing monthly TimeSheets in Payroll. • Administrative support to the regional office staff in travel arrangements, organisation & coordination of meetings.

Ensure customer satisfaction with technical support services ; Ensure liaison between PortaOne customers and technical support, development, or sales department as the case may be; Process incoming\outgoing calls; Monitor resolution of customers' issues; Follow up with customers and provide progress reports ; Compile regular reports and call logs in compliance with the set standards ; Continuously improve knowledge of the company products, services as well as the English language and business ethics;

Economics, Management, Marketing, Business English, German