Nikhil Kumar Singh

• Reduced warehouse operations costs by 15% by introducing new SOPs and industrial tools, which increased manpower efficiency and productivity. • Improved the sell-through rate by 40% by introducing new car cleaning processes and revamping the car-parking layout of the hub. • Reduced the inventory holding costs by 7% by removing redundant checks, which reduced the lead time between refurbishment and website listing.

• Improved the product rating from 3.7 to 4.47 by improving the user experience on the app and increasing the product value offering. • Increased the test adoption on the app from 7% to 23% by improving the test-taking process, user experience, and providing comprehensive learner feedback. • Introduced educator-authored books, which improved the learner’s experience while building an additional revenue pipeline of ₹30M.

• Reduced the cost per order by 30% while keeping order rejections under 1%, by shifting from the fixed payout model to an earn per order model. • Introduced Bigger Bags for delivery, to carry 4-5 orders on a single trip, which increases partner earnings while reducing the operational cost. • Achieved a reduction of 60% in third-party vendor costs like insurance, verification, and audits through contract renegotiation and strategic partnerships.

• Increased the delivery partner earnings by 22% while reducing the churn by 9% by building a product feature that enabled partners to seamlessly shift between different verticals based on real-time demand. • Managed the EV P&L, driving ₹17M in monthly revenue at an 18% net profit margin, making it one of the most profitable business verticals of the company. • Built an EV fleet of 730+ vehicles doing 12000 orders per day, proving cost-efficient delivery and accelerating adoption of sustainable logistics.

• Managed a portfolio of 25 brand outlets across three major Indian cities, driving annual revenue of ₹37M. • Led the expansion of Insta-Fresh, an essential goods business vertical that generated 45% of monthly sales, during the COVID-19 pandemic. • Reduced customer complaints from 23% to 11% by optimizing the SOPs for product preparation and customer delivery. • Reduced the rental cost of brand outlets by 17% by renegotiating with the landlords and identifying other cost-efficient locations across cities.