Nurdan Beşli

* Measure, monitor and analyze delivery related customer experience KPIs and detect customer needs, pain points and root causes * Develop a delivery experience plan and aid our internal teams and delivery partners in meeting their goals * Map CX journeys and identify gaps in as-is and to-be journeys across all touchpoints and create preventive actions for delivery process pain points. * Research and follow CX trends & best practices, develop projects that will improve the delivery experience journey

* Analyzing the audience, customer behavior and what things affect their decision-making, and then build around these key metrics * Creating satisfying or compelling experiences for users of a product, with the focus on reshaping the customer experience to maximize conversions * Designing blueprints (including wireframes, roadmaps, workflows, personas and scenarios) of websites that have an enhanced customer experience and higher result on metrics such as conversion rates and customer engagement

* Supporting the development, prioritization, and execution of performance improvement projects utilizing LEAN/Six Sigma, PDSA, or similar methodologies for all process improvements * Collecting, monitoring, and evaluating project key performance metrics and developing project status reports * Identify and implement enterprise-wide process improvement activities to support business infrastructure and procurement of new business opportunities * Implementation of customer experience-related projects

* Participating in trainings on understanding the dynamics of the e-commerce sector * Analyzing the website and mobile application in-depth, identifying the points that need improvement, and reporting to upper management

* Supporting oversees operational and strategic actions to ensure achievement of strategic targets of the region T-MEA-CIS (Consisting of Turkey, Russia, Middle East, Ukraine, CIS Countries and Africa) * Analyzing the market data and observing trends for future projects * Analyzing consumer insights and benchmarking processes of refrigerator products category * Supporting the process of new product development to meet customer requirements