Özge Akyol

* Setting and implementing social media and communication campaigns, providing engaging text, image and video content for social media accounts * Organizing and participating in events to build community and boost brand awareness * Creating local in-game events * Communicating with players through various channels and keeping records of player interactions, transactions, comments and complaints. * Managing a team of customer service moderators

• Create business proposals for new and existing opportunities and adding them to the affialite system. • Play fundamental role in setting up new businesses; take responsibility for the effective on-boarding of new partners. • Act as the key interface between partners and the graphic department by e-mails and tickets. • Writing or translating media bulletins, updates, articles and sharing them with the targeted media. • Helping to managing the social accounts and creating contents.

• Planning CRM strategies, organizing team meetings and managing the employees. • Communicating with suppliers by phone and e-mail and handling concerns and complaints about delivery problems from the customers and solving them within the shortest time. • Managing the production of marketing materials; including posters, business cards, newsletters etc. • Coordinating Import and Export operations.

• Communicating with customers by phone and e-mail and creating a ticket about their concern to coordinate the work with the creative department and order from the printing factory. • Handling complaints about the done work and trying to slove the problems. • Following the local media as well as close co-operation with other partner agency. • Controlling internal processes and preparing the presentations

• Communicating face-to-face with parents to register their students to the database. Coordinating the communication with the tutor coordinator about their education processes. • Preparing the formal documents.