Ole Bruch

Go Asia Manpower is a Bangkok based recruitment agency, providing expert and experienced support to all types of businesses. At Go Asia Manpower we provide a holistic recruitment service; balancing the needs and business concerns of our clients with the hopes and aspirations of our candidates. By marrying the two we are able to deliver outstanding results that lead to happy and productive employees and strong business outcomes for the companies that we serve.

Managing DMC staff and operations • Reorganizing the sales & reservation team to archive higher conversion rates. • Setting up a Continuous Improvement Plan for the DMC. • Hosting weekly management meetings for discussing and solving problems on a regional basis.

Establishment of a Quality Management Office for the FTI Group in Asia at the local DMC Meeting Point Asia office • Controlling service quality at all destination agencies and ensuring SLA (Service Level Agreements) are met • Regular destinations visits with inspections of service quality, agency operations and hotels • Development of a comprehensive training program for DMC’s and agencies.

Managing a small specialized inbound travel agency • Designing marketing strategies and attending Travel & Golf Trade Shows • Development of an MS Access database for agency and sales management • Creation and maintenance of the corporate website • Development of a web based hotel and contracting database • Maximized SEO to boost online customer traffic and pay-per-click advertising • Travel consultant for B2B and B2C clients.

I was hired to organize a customer service department in Asia for the former LTU Group (Meier’s Weltreisen, Jahn Reisen, Tjaerborg) • Hiring and training of Representatives and Regional Managers in Thailand, Hong Kong, Singapore, Malaysia and Bali • Coordinating customer service at all destinations • Provided on-site customer service and additional sales support • Managed crisis and emergency procedures.

Leading group tours in Thailand, Burma, Indonesia, Vietnam and China (lecturing about geography, history, Asian religion and culture) • Development of new tour programs in Asia • Representative in Spain (1986 – 1987) • Area Manager in Phuket (1990).