Oliver Teller

- Single point of contact for assigned enterprise customers - Ensure the best customer experience possible - Develop strong partnerships with business and operational leaders - Understand operational and tactical goals and the customer’s business - Manage cases, incidents, escalations and reporting for assigned customers - Present the Global Account Management programs, including events and conferences - Manage version control, upgrades and environmental changes - Coordinate and lead review meetings

• Serving as a trusted advisor to large enterprise (DAX) customers • Building strong relationships across Customer Support (CS), Managed Services (MS) and IntelliCloud/Engineering (IC) • Single-point-of-contact across CS, MS and IC, overseeing ongoing operational services, and monitoring performance against SLAs • Driving operational excellence at the stakeholder level through proactive actions and insights • Bringing industry-established rigor for operational excellence (ITIL/ITSM).

Management and coordination of service delivery for strategic enterprise customers in the DACH region. Lead of a team of Customer Service Representatives to provide complete system support services, including software and hardware. Account management leadership in the strategic planning and implementation of installations, expansions and change controls. Responsible for managing the relationships between customer, sales team and global support center.

Advanced Resolution Support Engineer mit sowohl funktionalen also auch technischen Kentnissen im ERP Financials Bereich, insbesondere der Oracle e-Business Suite; Langjährige Erfahrung in einem dynamischen und herausfordernden Arbeitsumfeld; Betreuung von Key Account Kunden während kritischer Projektphasen; Multi-Tasking Priorisierung, Analyse und Lösung von komplexen Problemstellungen bei gleichzeitig überdurchschnittlicher Kundenzufiedenheit

International Marketing

Marketing, Produktionsprogrammplanung, Volkswirtschaftslehre, Wirtschaftsinformatik