Oliver Teller

* Trusted advisor to enterprise customers, aligning business goals with Snowflake’s AI Data Cloud * Lead outcome-based engagements across adoption, performance, cost, governance, security, and modernization * Delivered measurable impact: -20% compute spend, +15% performance, -30% MTTR * Drive executive reviews and cross-functional alignment to accelerate value realization and renewals

* Senior post-production advisor for priority enterprise customers, coordinating Support, Engineering, Product, Professional Services, and Sales * Owned complex incidents and escalations end-to-end to protect production stability and improve SLA adherence * Built customer health dashboards and review cadences to support adoption, reliability, and expansion * Led release readiness and upgrades with structured risk controls and turned customer insights into product and process improvements

• Serving as a trusted advisor to large enterprise (DAX) customers • Building strong relationships across Customer Support (CS), Managed Services (MS) and IntelliCloud/Engineering (IC) • Single-point-of-contact across CS, MS and IC, overseeing ongoing operational services, and monitoring performance against SLAs • Driving operational excellence at the stakeholder level through proactive actions and insights • Bringing industry-established rigor for operational excellence (ITIL/ITSM).

Management and coordination of service delivery for strategic enterprise customers in the DACH region. Lead of a team of Customer Service Representatives to provide complete system support services, including software and hardware. Account management leadership in the strategic planning and implementation of installations, expansions and change controls. Responsible for managing the relationships between customer, sales team and global support center.

Advanced Resolution Support Engineer mit sowohl funktionalen also auch technischen Kentnissen im ERP Financials Bereich, insbesondere der Oracle e-Business Suite; Langjährige Erfahrung in einem dynamischen und herausfordernden Arbeitsumfeld; Betreuung von Key Account Kunden während kritischer Projektphasen; Multi-Tasking Priorisierung, Analyse und Lösung von komplexen Problemstellungen bei gleichzeitig überdurchschnittlicher Kundenzufiedenheit

International Marketing

Marketing, Produktionsprogrammplanung, Volkswirtschaftslehre, Wirtschaftsinformatik