Oliwia Ladon

Directed real-time operations for high-visibility events, 1000+ attendees (international concerts, festivals, sports). Delivered live trilingual crisis communication (PL/EN/DE) during time-sensitive situations, ensuring clarity and efficiency. Contributed to crisis handling and compliance through effective cross-functional communication with public services and private stakeholders. Built situational leadership through fast problem-solving and adaptability with unpredictable environment. Certifications

Implemented DEX solutions with cross-functional teams, driving employee engagement through targeted improvement plans and questionnaire insights. (Nexthink, Happy Signals, Alluvio Atternity, Amelia). Liaised with customers on digital transformation initiatives, translating feedback into actionable process improvements (DE/EN/multilingual coordination). Co-created organizational reports and best practice recommendations, ensuring continuous alignment across sectors. 1000+ human hours saved on User Productiv

Identified root cause improvements through data analysis, delivering measurable value while maintaining SLA compliance in fast-paced environment. Acted as multilingual escalation point (DE/EN), driving cross-team collaboration and continuous service improvement (CSI). Drove employee engagement initiatives through communication strategies and improvement plan implementation in fast-paced environment.

Provided 2nd/3rd line technical support in German and English for enterprise clients, building strong customer relationships and trust. Developed troubleshooting procedures and knowledge base documentation supporting team efficiency and client satisfaction. Served as Fujitsu Ambassador and Single Point of Contact (SPOC), representing company values and driving best practices.

First point of contact for users in German and English. Management and troubleshooting of incidents with use of ServiceNow. Cooperation with advanced lines to solve complicated issues. Consultation of KB's to optimize resolutions and troubleshooting. Learned about processes by participation in Problem-Solving-Sessions and S&R (Sense&Respond) trainings and meetings.