Pablo Sturm Hernández

Angestellt, IT Support Engineer, Equinix, Inc.

Amstelveen, Niederlande

Fähigkeiten und Kenntnisse

Server
Support
Microsoft Active Directory
Windows Server
LINUX server
Networking
IT
Hardware

Werdegang

Berufserfahrung von Pablo Sturm Hernández

  • Bis heute 6 Jahre und 1 Monat, seit März 2018

    IT Support Engineer

    Equinix, Inc.

    · Second Line support to all EMEA Users · On-site support at Multiple sites in Amsterdam · Active Directory and Microsoft Exchange (O365) accounts · Maintaining Apple and Android Phones via Mobile Iron MDM · License software administration and procurement · Provided off hours support for high priority issues · Imaging, configuring, upgrading and repairing desktops and laptops · Troubleshooting Windows 7/8.1/10, Mac OS X, Microsoft Office 2013/2016/O365

  • 1 Jahr und 1 Monat, Feb. 2017 - Feb. 2018

    Systems Administrator

    Curvature LLC

    · Supporting 130th users remotely and on site · Tracking all issues and ensured timely resolution of problems · 1st and 2nd Line support , Knowledge-base, Asset Management · Dealing with providers to solve technical problems with desktop HW & SW.

  • 2 Jahre, März 2015 - Feb. 2017

    IT Support Specialist

    Petrobras Netherlands

    · 1st 2nd Level Technical support on site & remote to 70th users in the company · Supported 70th users across all departments, configured and maintained PCs and servers · Installed desktop image, operating systems and applications on desktops and servers

  • 2 Jahre und 6 Monate, Juli 2012 - Dez. 2014

    Software Test Engineer

    Rohill B.V

    · Providing technical support to customers around the world in related issues · Responsible for determining the best way a test can be performed in order to achieve 100% · Working with cross platform teams, hardware and software team to help reproduce bugs · Improving Tetra Node Software through all test cases and different test scenarios

  • 7 Monate, Nov. 2011 - Mai 2012

    Customer Support Engineer

    Trust International

    · Giving technical and logistical support for Spain, UK and Portugal · Managing spare parts for customers and carry out special R&D requests · Recording complaints regarding delivery of shipments for company customers · Contacting logistics operators and customers to solve issues

  • 9 Monate, Feb. 2011 - Okt. 2011

    IT Specialist

    T-Systems

    · Remote support to internal users in Seat, Volkswagen, Skoda, Porsche and Audi · Fixing TCP/IP IPv4 networking issues in the communications lines · Management of Microsoft active directory accounts · Upper and lower users in enterprise internal applications · Solving incident applications through remote desktop connection

  • 1 Jahr und 6 Monate, Sep. 2009 - Feb. 2011

    IT Support Technician

    Pharmamar

    • On site support to all the remote printer park across the company • First Level support to the company users on site and remotely • Maintenance and implementation of audiovisual rooms and user support • Hardware and software configuration. • installing and configuring computer hardware operating systems and applications • Troubleshooting system and network problems

  • 1 Jahr und 6 Monate, Apr. 2008 - Sep. 2009

    IT Support Technician

    The Walt Disney Company Iberia

    • Installing and configuring hardware/software for Video International Conferences with Poly-com • Setting up of light projectors and audiovisual equipment for meetings and projection. • Upgrade and system releases for bespoke applications, or operating systems • Ghosting new equipment - Incident monitoring - Remote desktop assistance • Diagnose computer problems, monitor computer processing systems • Installing software and performing tests on computer equipment and pro

  • 7 Monate, Okt. 2007 - Apr. 2008

    IT Help Desk Support Specialist

    SIEMENS

    • Technical support on site, logging and monitoring incidents • Fixing Microsoft and internal applications through remote control, hardware installation, etc. • Installing and configuring operative systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues

Ausbildung von Pablo Sturm Hernández

  • 2 Jahre und 9 Monate, Okt. 2004 - Juni 2007

    Imagen y Sonido

    Francisco de Vitoria

    Operador de Cámara ENG y EFP

Sprachen

  • Spanisch

    Muttersprache

  • Portugiesisch

    Fließend

  • Englisch

    Fließend

  • Niederländisch

    Gut

Interessen

IT
IT Support
Windows Server
Linux
Cloud Computing
O365

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