Pablo Sturm Hernández

· Second Line support to all EMEA Users · On-site support at Multiple sites in Amsterdam · Active Directory and Microsoft Exchange (O365) accounts · Maintaining Apple and Android Phones via Mobile Iron MDM · License software administration and procurement · Provided off hours support for high priority issues · Imaging, configuring, upgrading and repairing desktops and laptops · Troubleshooting Windows 7/8.1/10, Mac OS X, Microsoft Office 2013/2016/O365

· Supporting 130th users remotely and on site · Tracking all issues and ensured timely resolution of problems · 1st and 2nd Line support , Knowledge-base, Asset Management · Dealing with providers to solve technical problems with desktop HW & SW.

· 1st 2nd Level Technical support on site & remote to 70th users in the company · Supported 70th users across all departments, configured and maintained PCs and servers · Installed desktop image, operating systems and applications on desktops and servers

· Providing technical support to customers around the world in related issues · Responsible for determining the best way a test can be performed in order to achieve 100% · Working with cross platform teams, hardware and software team to help reproduce bugs · Improving Tetra Node Software through all test cases and different test scenarios

· Giving technical and logistical support for Spain, UK and Portugal · Managing spare parts for customers and carry out special R&D requests · Recording complaints regarding delivery of shipments for company customers · Contacting logistics operators and customers to solve issues

· Remote support to internal users in Seat, Volkswagen, Skoda, Porsche and Audi · Fixing TCP/IP IPv4 networking issues in the communications lines · Management of Microsoft active directory accounts · Upper and lower users in enterprise internal applications · Solving incident applications through remote desktop connection

• On site support to all the remote printer park across the company • First Level support to the company users on site and remotely • Maintenance and implementation of audiovisual rooms and user support • Hardware and software configuration. • installing and configuring computer hardware operating systems and applications • Troubleshooting system and network problems

• Installing and configuring hardware/software for Video International Conferences with Poly-com • Setting up of light projectors and audiovisual equipment for meetings and projection. • Upgrade and system releases for bespoke applications, or operating systems • Ghosting new equipment - Incident monitoring - Remote desktop assistance • Diagnose computer problems, monitor computer processing systems • Installing software and performing tests on computer equipment and pro

• Technical support on site, logging and monitoring incidents • Fixing Microsoft and internal applications through remote control, hardware installation, etc. • Installing and configuring operative systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues

Operador de Cámara ENG y EFP